HiringCoachAI Refund & Cancellation Policy
Version 2.0.3 · Active August 4, 2026
This is the HiringCoachAI Refund & Cancellation Policy referenced by the Coach Platform Agreement (§6.2). It applies to every engagement using HiringCoachAI's payment rails. It protects clients and the card networks. It is not price control: you set your own prices, packages, and methods. A coach may not offer terms less protective of clients than this policy and may always issue a more generous refund. A standing additional refund term may be added to the platform contract only with Elite Ad Operations, LLC's written approval. The baseline is set by Elite Ad Operations, LLC acting through HiringCoachAI and is not coach-configurable.
Which relationship this policy governs
This Policy governs refunds and cancellations between you, as the seller and provider of record, and your Client for coaching services charged through HiringCoachAI. Elite Ad Operations, LLC is not the seller, provider, or contracting party for those services.
This Policy does not govern your own HiringCoachAI subscription with Elite Ad Operations, LLC. Your HiringCoachAI plan is a separate transaction governed by the subscription terms presented when you select or change that plan.
HiringCoachAI's refund & cancellation terms
The refund and cancellation rights for every engagement are the greatest of:
- Card-network minimums: whatever the applicable card-network rules require.
- Applicable consumer-protection law: any non-waivable refund or cancellation right in the client's jurisdiction (for example, California's automatic-renewal and cooling-off rules, and any career-services / employment-agency cancellation rights that apply to your services where regulated).
- The platform baseline described below.
- The signed Coach-Client agreement: if it grants more generous rights, those rights control.
These terms control every engagement regardless of what a coach states. If a coach's stated terms are less generous, the HiringCoachAI Refund & Cancellation Policy controls (Agreement §6.2).
Full refund within 30 calendar days of every charge
You must provide a full refund of the remaining refundable amount whenever a Client requests one within 30 calendar days of the charge, even if you already delivered some or all of the services. The Client does not need to provide a reason or prove non-delivery.
Every charge has its own 30-day window. This includes the initial charge and each separate recurring subscription charge. A Client may request less than the full remaining amount, but the Client is entitled to the full remaining amount.
The only payment-processing exceptions are:
- an amount that was already refunded or returned through a dispute cannot be refunded twice; and
- while any dispute or chargeback on the charge is active, Stripe blocks a separate refund, so the dispute must be resolved before any remaining refundable amount can be returned. A refund request submitted within its 30-day window remains timely and eligible after the dispute closes, even if the dispute closes after that window.
Refunds are returned to the original payment method.
Rights after the 30-day window
After the 30-day window, you must still provide:
- a full refund for a duplicate or erroneous charge;
- a full refund when no service was delivered;
- a pro-rata refund for prepaid sessions, hours, or deliverables not delivered, less only a non-recoverable third-party cost disclosed before purchase; and
- any greater refund or cancellation right required by non-waivable law, card-network rules, the signed Coach-Client agreement, or more generous approved written terms.
You may always provide a more generous refund. You may decline future engagements after a refund, but you may not deny an otherwise eligible refund.
Subscription cancellation is separate
Canceling a Client subscription stops future automatic renewals under the disclosed cancellation terms. Cancellation does not by itself request a refund of an earlier charge. The Client may separately request any refund available under this Policy, including the 30-day refund for the most recent charge.
What this policy does NOT do
- It does not set or cap your prices, dictate your methods, or require any package.
- It does not govern or change your own HiringCoachAI subscription with Elite Ad Operations, LLC.
- For an ordinary refund arising from your policy, services, non-delivery, cancellation, or a Client request, it does not return the Platform Fee or Stripe processing fees to you. The refund is debited from your Stripe connected account and those fees remain your expenses.
- If an error qualifies for the Platform Fee exception under the Agreement because HiringCoachAI-controlled code or configuration caused the charge or made the refund necessary, Elite Ad Operations, LLC will refund or credit to you the Platform Fee it received for that charge within 30 days after Elite Ad Operations, LLC determines from authoritative records that the error occurred. Elite Ad Operations, LLC may return it through the connected account or apply an equal account credit. Stripe's treatment of its own fees remains governed by Stripe's terms (Agreement §6.3). This exception does not reduce the Client's refund right.
Disclosure (required)
Before production enablement, every engagement must show the client the price and the refund/cancellation terms before payment, in plain language, on the payment surface (Agreement §11.4(a)). The presented terms must be captured per engagement for the record.
Execution
Where a refund is compelled by this Policy, law, a card-network rule, or a dispute outcome after production enablement, you authorize Elite Ad Operations, LLC, acting through HiringCoachAI as your limited agent for this purpose, to instruct Stripe to execute it on your connected account (Agreement §6.4); you remain financially responsible for the refunded amount.
This founder-approved standard is part of the Coach Platform Agreement package and remains subject to the production release gates. It is not legal advice to coaches or clients.