Review, testimonial, and directory transparency policy

This Review, Testimonial, and Directory Transparency Policy (the "Policy") explains how the HiringCoachAI service operated by Elite Ad Operations, LLC d/b/a JumpYield ("HiringCoachAI," "we," "us," or "our") currently handles public coach listings, listing-status labels, directory order, testimonials, and feedback. It supplements the Terms of Use and the Community and Professional Conduct Guidelines. If this Policy conflicts with the Terms of Use or another applicable written agreement, that agreement controls.

1. No public coach rating or review feed

HiringCoachAI does not currently operate a public feed where users post star ratings or written reviews about individual coaches. Coach Profile pages and directory cards do not currently display an aggregate coach rating, review count, or public user-review history.

Users may still send feedback, report a Coach Profile, or contact support. Unless we expressly say otherwise, that information is not a public coach review and is not used to calculate a public coach rating or directory rank.

2. Testimonials are curated, not a comprehensive review feed

HiringCoachAI may invite users to submit testimonials about their experience with HiringCoachAI. Submitting a testimonial does not cause it to appear automatically on the Service. Testimonials displayed by HiringCoachAI are selected and published by HiringCoachAI and are not a complete, random, or statistically representative sample of all user experiences, feedback, or outcomes. They must not be understood as an independent review feed.

A displayed testimonial reflects the experience and opinion attributed to its speaker. It does not guarantee that another person will have the same experience or result. Testimonials are not inputs to the current public coach-directory order.

We may decline to publish, edit with appropriate authorization, correct, label, or remove a testimonial for lawful reasons, including lack of permission, inability to substantiate attribution, suspected fraud, privacy or confidentiality concerns, harassment, discrimination, threats, intellectual-property concerns, irrelevance, or materially false or misleading content. We are not obligated to publish every submission or maintain a published testimonial indefinitely.

3. Honest negative feedback is permitted

Negative sentiment, criticism, or an unfavorable opinion does not violate our rules merely because it is negative. We do not condition compensation, discounts, refunds, access, or another benefit on the feedback being positive or negative, and users may not use threats, retaliation, contract penalties, confidential information, or unfounded legal threats to suppress an honest negative opinion.

We may moderate feedback, testimonials, and any future review feature for sentiment-neutral reasons such as suspected fraud, conflicts of interest, harassment, discrimination, threats, privacy violations, confidential information, intellectual-property infringement, irrelevance, spam, or clearly false or misleading statements. Nothing in this section requires us to publish, investigate, respond to, or retain every item of feedback.

4. Eligibility for the public coach directory

A coach appears in the current public directory only while the account and Coach Profile satisfy the Service's listing conditions. Current conditions include an authorized coach role with coach access that is not removed or suspended, a published profile with directory status approved, and no administrative hidden or suspended status.

The current profile-publication workflow includes automated content checks. These checks may evaluate profile text, claims, links, and images for potential safety, fraud, deception, privacy, or Community Guidelines concerns. Content that is not flagged may be published and listed without human review. Content that is flagged may be held from publication; the coach may be offered an opportunity to edit it or request human review. Human review is therefore possible but is not performed for every profile. Some legacy or administratively managed listings may not have a record of the same check path used by the current workflow.

Automated and human checks may make mistakes. We do not promise to detect every inaccurate, unsafe, misleading, unlawful, or objectionable item. We may change, suspend, revoke, or restore listing eligibility when we reasonably and in good faith consider it appropriate, subject to the Terms of Use and applicable law. No coach has a right to continued publication, directory inclusion, a particular status, or a particular placement.

5. Meaning and limits of listing-status labels

The current directory displays a Directory listed label. This label means only that the profile satisfied the directory-inclusion conditions when the directory page was generated. It does not represent or prove that a particular automated or human review occurred.

This label does not mean that HiringCoachAI has independently verified or endorsed the coach's identity, credentials, licenses, education, work history, client relationships, testimonials, service quality, professional judgment, claims, availability, suitability, safety, or likely results. Credentials displayed on Coach Profiles are self-reported unless a specific field expressly states otherwise.

HiringCoachAI does not currently give coaches a public Verified or Recommended designation. A shield icon, status label, publication decision, directory inclusion, payment transaction, or moderation action or inaction is not an endorsement, recommendation, guarantee, certification, or warranty by HiringCoachAI.

6. Current directory order

The current public coach directory displays up to 80 eligible profiles at a time, selected and ordered alphabetically by coach display name, A–Z. Search terms and user-selected filters narrow the profiles already loaded on that directory page.

The current directory-order logic does not use coach payments, platform commissions, sponsored payments, testimonial sentiment, public ratings, or review volume. HiringCoachAI does not currently sell sponsored or paid coach-directory placement. Directory inclusion and order do not establish relative quality, merit, safety, suitability, or expected outcome.

7. Future features and changes

HiringCoachAI may add, remove, or change review, verification, ranking, recommendation, testimonial, advertising, or sponsored-placement features as the Service evolves. Any future sponsored or paid placement will be identified or disclosed as required by applicable law. If ranking inputs or the meaning of a public status materially changes, we may update this Policy and its effective date and will provide any notice required by law or an applicable agreement.

The version of this Policy then in effect governs how the current Service describes its active public features. A prior practice does not require us to preserve a feature, status, criterion, order, or placement.

8. No endorsement or guarantee

HiringCoachAI provides tools for discovery and communication but does not guarantee that every coach, profile, testimonial, listing, claim, communication, service, or outcome is safe, accurate, complete, current, verified, reviewed, suitable, lawful, or free of objectionable material. Users remain responsible for evaluating a coach, confirming credentials or licenses that matter to them, protecting sensitive information, reviewing service terms, and deciding whether a coaching relationship is appropriate.

Publication, non-publication, removal, continued availability, directory placement, a status label, automated screening, human review, or a decision not to act does not create a duty of care, endorsement, recommendation, guarantee, third-party-beneficiary right, or promise of a particular process, timing, or outcome. We are not obligated to monitor every submission, profile, communication, or external interaction.

9. Questions and concerns

To report a Coach Profile or raise a concern about a testimonial, directory listing, status label, or feedback practice, use a reporting control where available or contact [email protected]. A report does not require HiringCoachAI to investigate, respond, act within a particular time, take a particular action, preserve content indefinitely, or disclose an outcome, except where applicable law requires otherwise.