TERMS OF USE

1. AGREEMENT TO TERMS

These Terms of Use (“Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Elite Ad Operations, LLC, a California limited liability company (“Company,” “we,” “us,” or “our”), concerning your access to and use of the HiringCoachAI website as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. IF YOU DO NOT AGREE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Our Community and Professional Conduct Guidelines (the “Community Guidelines” and the Platform Acceptable Use Policy), Privacy Policy, and other supplemental terms or documents posted on the Site are expressly incorporated by reference. If an incorporated policy conflicts with these Terms, these Terms control unless the policy or another written agreement expressly states otherwise. We may change these Terms from time to time. We will identify changes by updating the “Last updated” date and provide any additional notice required by law. Your continued use of the Site after the revised Terms take effect means that you accept the revisions.

HiringCoachAI is a product and service name operated by Elite Ad Operations, LLC and is not a separate legal entity. Elite Ad Operations, LLC is not an employment agency, staffing agency, recruiter, headhunter, placement service, or employer. The Site does not procure employment, refer users to employers for placement, represent that it has access to jobs unavailable elsewhere, or guarantee employment outcomes. No job, interview, salary, or employment outcome is guaranteed.

2. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property. All source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”), are owned or controlled by us or licensed to us and are protected by copyright, trademark, and other intellectual property rights. You are granted a limited license to access the Site and use it solely for your personal, non-commercial use. Any unauthorized use of Content or Marks without our express written permission is prohibited.

3. USER REPRESENTATIONS

By using the Site, you represent and warrant that: (1) you have the legal capacity and agree to comply with these Terms; (2) you are at least 18 years old; (3) you will not access the Site through automated or non-human means (e.g., bots, scripts) unless specifically allowed; (4) you will not use the Site for any illegal or unauthorized purpose; and (5) your use of the Site does not violate any applicable law or regulation.

If any information you provide is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account and refuse your continued use of the Site.

4. PROHIBITED ACTIVITIES

You may not access or use the Site for any purpose other than that for which we make the Site available. You must comply with the Community Guidelines, which apply to public and private content, communications, services, transactions, and conduct connected to the Site, including certain off-Site conduct involving users who connected through the Site. Prohibited activities include, but are not limited to:

• Systematically retrieving data or other content to create a collection, compilation, or database without written permission from us.
• Circumventing, disabling, or otherwise interfering with security-related features of the Site.
• Harassing, abusing, or harming another person using information obtained from the Site.
• Using the Site in a manner inconsistent with any applicable laws or regulations.
• Uploading or transmitting viruses, Trojan horses, or other harmful material.
• Submitting or uploading protected health information, payment-card numbers or security codes, government-issued identification numbers, Social Security numbers, driver's license numbers, biometric identifiers, children's personal information, credentials, secrets, or third-party personal data that you do not have the right or consent to provide.
• Engaging in unauthorized automated use of the Site (e.g., bots, scripts) unless specifically permitted.
• Attempting to impersonate another user or person, or using another user’s username.
• Interfering with, disrupting, or creating an undue burden on the Site’s networks or services.
• Using the Site as part of any effort to compete with us or otherwise exploiting the Site for a commercial purpose without authorization.

5. USER GENERATED CONTRIBUTIONS

The Site may allow you to create, submit, upload, post, display, transmit, publish, distribute, direct, or share content and materials (collectively, “Contributions”). Contributions include public and private profiles, directory listings, applications, bookings, messages, chats, comments, replies, platform-generated or platform-relayed email, support communications, files, attachments, links, images, audio, video, recordings, reviews, testimonials, coaching materials, service and transaction information, and content created with AI or other automated tools that you direct, adopt, edit, publish, send, or use. Who can access a Contribution depends on the feature, its intended recipients, and your settings. We process Contributions as described in our Privacy Policy.

When you create or make available any Contributions, you represent and warrant that:

• You are the creator and owner of the Contributions or have the necessary licenses, rights, consents, and permissions to use and to authorize us and other users of the Site to use your Contributions.
• Your Contributions do not infringe any third party’s proprietary rights and are not obscene, harassing, defamatory, or otherwise objectionable.
• Your Contributions do not violate any applicable law, regulation, or rule.
• Your Contributions and connected conduct comply with the Community Guidelines.

6. CONTRIBUTION LICENSE

You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, route, deliver, format, display to the intended audience, moderate, restrict, and preserve your Contributions as reasonably necessary to operate, provide, secure, and enforce the Site; honor your settings and requests; respond to support, safety, fraud, or abuse concerns; and comply with law. We exercise this license in accordance with our Privacy Policy and your choices, including settings. By submitting suggestions or other feedback regarding the Site, you agree that we can use and share that feedback for any lawful purpose without compensation to you. We do not claim ownership over your Contributions, and you retain any ownership rights you have in them.

7. SUBMISSIONS

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights to these Submissions and shall be entitled to unrestricted use and dissemination of these Submissions for any lawful purpose without acknowledgment or compensation to you.

8. SITE MANAGEMENT

We reserve the right, but not the obligation, to use automated tools, human review, user reports, service providers, public information, and transaction, fraud, security, or abuse signals to identify potential violations of these Terms or the Community Guidelines. Review may occur before or after publication and may include content and communications available through the Site, as permitted by law and described in our Privacy Policy. We do not monitor every user, Contribution, conversation, coaching session, transaction, or external communication, and we are not obligated to use any particular monitoring or review method.

When we reasonably and in good faith believe action is appropriate, we may delay, refuse, or block delivery or publication; label, restrict, remove, or unpublish a Contribution; limit features, visibility, directory eligibility, transactions, or account access; suspend or terminate an account or professional relationship; preserve evidence; cooperate with an authorized inquiry; report information when permitted or required by law; or take another action allowed by these Terms. Except where applicable law requires otherwise, we may, but are not required to, provide advance notice, reasons, an opportunity to edit, human review, or an appeal. A moderation action or inaction, publication, continued availability, ranking, badge, or payment processing is not our endorsement, approval, recommendation, guarantee, or verification of a user or Contribution.

9. TERM AND TERMINATION

These Terms remain in full force and effect while you use the Site. Without limiting any other provision of these Terms, we may deny, restrict, suspend, or terminate access to the Site, including by blocking certain IP addresses, when we reasonably and in good faith believe a person has violated these Terms, the Community Guidelines, or applicable law, or presents a safety, fraud, security, legal, operational, or platform-integrity risk. We may act without prior notice when permitted by law and appropriate under the circumstances.

We may terminate your use or participation in the Site or restrict or delete content or information that you posted when permitted by these Terms and applicable law. If we terminate or suspend your account, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.

10. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance, resulting in interruptions, delays, or errors. We will not be liable for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime.

11. GOVERNING LAW

These Terms are governed by the laws of the State of California, without regard to conflicts-of-law principles. For any claim not subject to arbitration under Section 12, you and we consent to the exclusive jurisdiction of the state and federal courts located in San Francisco, California. Mandatory consumer-protection or other laws of your home jurisdiction that cannot be waived by contract continue to apply.

12. DISPUTE RESOLUTION

Please read this Section carefully. It affects your legal rights. Except as stated below, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, and not in court. The Federal Arbitration Act governs this Section. The arbitration will take place in the county of your residence or by telephone or videoconference, at your election.

Informal resolution first. Before starting an arbitration, you and we agree to try to resolve the dispute informally for at least 30 days after written notice.

Class-action and jury waiver. You and we waive any right to a jury trial and to bring or participate in a class, collective, consolidated, or representative action. Claims must be brought in an individual capacity.

Costs. We will pay the AAA filing, administrative, and arbitrator fees that exceed the cost of filing the same claim in court, except for a claim the arbitrator determines was frivolous or brought for an improper purpose.

Exceptions. This Section does not require arbitration of: (a) claims that may be brought in small-claims court; (b) requests for injunctive or other equitable relief to protect intellectual property, confidential information, or to prevent unauthorized access to the Site; (c) any claim that, by law (including the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act), may not be subject to pre-dispute arbitration; or (d) a claim for public injunctive relief to the extent a pre-dispute agreement to arbitrate it is unenforceable under applicable law (including the California rule of McGill v. Citibank, N.A.), which is severed and may be brought in court while the rest of this Section continues to apply.

30-day opt-out. You may opt out of this Section by sending written notice to [email protected] within 30 days after you first accept these Terms, stating your name, your account, and your intent to opt out. Opting out affects only this dispute-resolution Section.

Severability. If the class-action and representative-action waiver above is found unenforceable as to a particular claim, that claim, and only that claim, will proceed in court, and the remainder of this Section survives. If any other part of this Section is found unenforceable, it will be severed and the remainder enforced.

13. CORRECTIONS

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

14. DISCLAIMER

THE SITE IS PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE, AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES, PERSONAL INJURY OR PROPERTY DAMAGE, UNAUTHORIZED ACCESS TO OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN, ANY INTERRUPTION OR CESSATION OF TRANSMISSION, ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, OR ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE.

WE DO NOT GUARANTEE THAT EVERY USER, COACH, PROFILE, CONTRIBUTION, COMMUNICATION, SERVICE, TRANSACTION, OR OTHER INTERACTION IS SAFE, ACCURATE, APPROPRIATE, AUTHENTIC, VERIFIED, REVIEWED, OR FREE OF OBJECTIONABLE OR HARMFUL MATERIAL. MODERATION AND SAFETY TOOLS MAY FAIL TO IDENTIFY OR MAY INCORRECTLY RESTRICT CONTENT OR CONDUCT, AND YOU REMAIN RESPONSIBLE FOR USING REASONABLE JUDGMENT IN YOUR INTERACTIONS.

To the maximum extent permitted by law, and on Microsoft’s behalf, HiringCoachAI disclaims all warranties and liability arising from or relating to the Microsoft identity platform, Microsoft Graph, or Outlook services. Those Microsoft services are provided “as-is” and “as available.”

15. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US.

Exceptions. Nothing in these Terms excludes or limits our liability for: (a) fraud, willful misconduct, or gross negligence; (b) death or personal injury caused by our negligence; (c) any liability that, as a matter of law and public policy (including California Civil Code §1668), may not be limited or released by contract; or (d) any other liability that cannot lawfully be limited or excluded. The disclaimers and limitations in these Terms apply only to the fullest extent permitted by law.

16. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees, arising out of or related to (1) your use of the Site; (2) your Contributions; (3) your breach of these Terms or the Community Guidelines; (4) your violation of the rights of a third party; or (5) your conduct toward or involving another user, including related conduct off the Site after you connected through the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims.

17. USER DATA

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. We may maintain backup or recovery copies under our internal retention and disaster-recovery processes, but we do not guarantee that any specific content will always be available or recoverable. You are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of such data, and you hereby waive any right of action against us arising from any such loss or corruption of data.

AI Data Processing

In Short: Your data, including personal information, may be transmitted to a third-party AI provider when you use an AI-assisted feature and for the coach-profile moderation described in our Privacy Policy. This processing is required for features such as resume rewriting, cover-letter suggestions, interview feedback, and coach-profile publication. If you do not want this processing, do not use those features; other manual product areas remain available.

We disclaim all liability for outcomes or content produced by the AI provider. We do not guarantee that AI-generated content is accurate, complete, or fit for any particular purpose. You should carefully review any AI-generated output before using it for professional or personal applications.

18. USE OF GOOGLE DOCS, DRIVE, AND SHEETS FEATURES

HiringCoachAI offers Google-based document and spreadsheet workflows to help users create, edit, export, and manage application materials and related artifacts.

By using this feature, you agree and understand that:

• HiringCoachAI may use Google APIs to read HiringCoachAI-managed templates and to create, copy, read, update, export, download, or delete Google Drive, Docs, and Sheets files involved in workflows you explicitly initiate.
• We do not request broad access to your entire personal Google Drive for ordinary account use, but a workflow you start may access the specific Drive, Docs, or Sheets files needed to complete that request.
• Personalized documents or spreadsheets may be generated using the information you provide, including resume, cover letter, job-search, testimonial, or other workflow-specific content.
• Generated copies or exports may be stored in your Google account, in HiringCoachAI-managed Google systems, or in other systems involved in the workflow you requested.
• Some workflows, including Google Sheets exports or testimonial submission, may write content into the relevant spreadsheet used for that workflow.
• Revoking Google access or disconnecting the integration may disable related features until access is restored.

19. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE.

20. MISCELLANEOUS

These Terms and any policies or operating rules posted by us on the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. These Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions. No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these Terms. You agree that these Terms will not be construed against us by virtue of having drafted them.

The Community Guidelines state obligations you owe to us as a condition of using the Site. They do not create a separate duty of care, cause of action, third-party-beneficiary right, right to publish particular content, reach a particular audience, receive a particular ranking, appear in the directory, use a particular feature, or continue accessing the Site, or a promise of a particular moderation action, process, timing, or outcome. No policy or operating rule waives any right, defense, immunity, limitation, or safe harbor available under law. Nothing in these Terms or the Community Guidelines creates a duty to monitor every user or communication or promises that every harmful or prohibited item will be detected, reviewed, restricted, or removed.

21. FAIR USE POLICY

Unlimited subscription plans are intended for personal, non-commercial use by a single individual. We reserve the right to limit, suspend, or terminate accounts that exhibit usage patterns reasonably consistent with abuse, including but not limited to:

• Automated or programmatic access (e.g., scraping, bots).
• Reselling, sharing, or distributing account credentials to third parties.
• Generating content volumes or request patterns that are materially inconsistent with ordinary human use.

We may use technical controls, operational review, or account-level restrictions to investigate and respond to suspected abuse. Violations may result in immediate termination of services without refund.

22. PAYMENTS, SUBSCRIPTIONS & AUTO-RENEWAL

Some features of the Site are offered as paid subscriptions. When you purchase a subscription from Elite Ad Operations, LLC, you agree to the price and billing terms presented to you at checkout. This Section 22 governs that HiringCoachAI subscription; coaching services and subscriptions purchased from an independent provider are addressed in Section 23.

Automatic renewal. Unless stated otherwise at checkout, subscriptions automatically renew at the end of each billing period at the then-current price, and your payment method is charged at the start of each new period, until you cancel. By subscribing, you authorize these recurring charges.

Cancellation. You may cancel at any time from your account settings or by contacting us at [email protected]. Cancellation stops future renewals and takes effect at the end of the current paid period; you keep access until then. Except where a refund is required by law or by our stated policy, payments already made are non-refundable and we do not provide partial-period refunds.

Price and term changes. We will give you advance notice of any change to your subscription price or billing terms before it takes effect; the change applies to your next renewal, and you may cancel before it takes effect if you do not agree.

These terms are intended to comply with applicable automatic-renewal laws, including the California Automatic Renewal Law. Where those laws require, we present the auto-renewal terms clearly and conspicuously before you pay, obtain your affirmative consent to the recurring charge, and provide an easy online method to cancel.

23. MARKETPLACE: INDEPENDENT COACHES

The Site also operates a marketplace where independent career coaches (“Coaches”) offer their own services. Coaches are independent providers, not our employees or agents. When you purchase a Coach’s services, you are contracting with that Coach, not with us.

We provide the technology and payment facilitation for these transactions. We do not provide the coaching, and we do not vet, endorse, supervise, or guarantee any Coach; we are not a party to your agreement with a Coach; and we do not guarantee any job, interview, offer, or other employment outcome.

A Coach's publication or continued availability, search placement, ranking, badge, payment processing, or moderation history is not our endorsement, recommendation, approval, guarantee, or verification of that Coach, the Coach's credentials, services, claims, or conduct.

Each Coach sets their own prices and services. The HiringCoachAI Refund & Cancellation Policy, not coach-configured terms, governs refunds and cancellations between the Coach and client for coaching services charged through HiringCoachAI. It does not govern an independent provider’s own HiringCoachAI subscription with Elite Ad Operations, LLC.

Under that Policy, a client may request the full remaining refundable amount within 30 calendar days of each initial or recurring charge, even if services were delivered and without giving a reason or proving non-delivery. Each charge has its own 30-day window. The Coach funds the refund; the HiringCoachAI platform fee and Stripe processing fees remain the provider’s expenses and do not reduce the amount returned to the client. If an active payment dispute delays a separate refund, a request submitted within its 30-day window remains timely after the dispute closes, including when the dispute closes after that window.

Cancellation of future renewals is separate from a refund of an earlier charge. The refund and any dispute about the coaching services are between the Coach and client; Elite Ad Operations, LLC is not a party.

Elite Ad Operations, LLC is not an employment agency, staffing agency, recruiter, headhunter, placement service, or employer, and is not a party to your coaching relationship. We do not procure employment, refer users to employers for placement, represent that we have access to jobs unavailable elsewhere, or guarantee any job, interview, salary, or employment outcome.

24. CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at [email protected].